Amazon is getting larger day by day. As we talk, the platform has over 200 million Prime members. One of the reasons why Amazon has worldwide popularity is because of its customer obsession. It’s a widely known fact that the platform keeps its best foot forward to delight its customers.
However, there’s only a point till which Amazon can have control over its operations. There are approximately 1.6 million packages that are shipped in a day through the platform. Amidst this craziness, customers may have to bear rare days of inconvenience.
One of the issues customers complain of is the Amazon dispute charge. The platform wants every transaction to be smooth. However, sometimes, disputes may occur. In this blog post, learn with us what happens when you dispute an Amazon charge.
Have you ever woken up to a suspicious charge from Amazon? When you find some deductions from your account that you don’t remember making, it’s natural for you to be concerned. The first thought that comes to mind is of fraud. Your head gets filled with tons of questions – did someone steal my identity? Or was my credit card stolen?
However, there can be some other explanations for such charges except fraud. Keeping this in mind, Amazon provides the facility of disputing Amazon Prime charges.
You can raise a dispute against Amazon charges in the following conditions –
There are two ways to dispute an Amazon charge. The first one is you can contact Amazon, the original merchant. The second option is to take the matter to the financial institution involved. It’s always better to approach the original merchant first since it’s a far easier and less complex process.
To initiate a dispute refund on Amazon, you can follow the following steps –
Process of Dispute on Amazon Unauthorized Transaction
To speed up the process of dispute on Amazon unauthorized transaction, include the following details in your Amazon charge dispute email –
In some cases, you cannot reach out to the merchant to initiate a dispute. For such situations, you can dispute the transaction charges with Amazon Pay.
After you submit your Amazon dispute resolution form, Amazon begins reviewing your complaint. It investigates your case thoroughly and can take as long as 45 days to complete this process. Look for Amazon disputes team phone numbers as the customer support team might contact you to know more information about your complaint.
However, Amazon provides merchants with just a timeframe of 5 days to respond to a buyer’s claim.
Raising a dispute for an unnecessary or unauthorized transaction is necessary even if the charges are relatively less. It brings you clarity as to why it happened and helps you eliminate the situations/reasons from both your and buyer’s end to not let it repeat. If you need help with resolving the Amazon dispute charges, reach out to Amazon Appeal. We can assist you in carrying out a smooth conversation with Amazon and the merchants to recover your charges. Request our free consultation today!
To dispute an Amazon credit card charge online, log into your credit card account, find the transaction in question, and select the option to dispute it. Follow the prompts to provide details and submit your dispute. Your card issuer will review the case and update you on the outcome.
You can raise a dispute under the following conditions:
To initiate a dispute refund, sign in to your Amazon Pay Shoppers account and go to your ‘Account Activity Page’. Find the relevant order or transaction, view its details, and select the option of ‘Contact Merchant’. Draft an email about your issue and send it to the merchant.
Include the following details:
If you cannot reach the merchant, you can dispute the transaction charges directly with Amazon Pay. Go to your Account Activity, find the relevant order, and click on File/View Claim. Enter the required information about the transaction.
Amazon can take as long as 45 days to thoroughly investigate and resolve your complaint. However, merchants are given just a timeframe of 5 days to respond to a buyer’s claim.
After you submit your form, Amazon begins reviewing your complaint. The customer support team might contact you for more information. Amazon provides merchants a timeframe of 5 days to respond to your claim.
Yes, raising a dispute for even minor unauthorized or incorrect charges is important. It helps you understand why the charge occurred and prevents similar issues in the future.
If you need help, you can reach out to Amazon Appeal Pro or call (954) 302-0900 for a free consultation. They can assist you in having a smooth conversation with Amazon and the merchants to recover your charges.
