Can your Amazon Seller Account be Suspended because of Verification Issues?

Posted on June 26th, 2023


Can your Amazon Seller Account be suspended because of verification issues?

Operating an Amazon Seller Account offers numerous opportunities for businesses to thrive in the online marketplace. However, it’s important to adhere to Amazon’s policies and guidelines to maintain a trustworthy selling environment. One critical aspect is the verification process, where sellers are required to provide accurate and verifiable information about their identity, address, and business. Failure to comply or discrepancies in the provided information can result in the suspension of the Amazon Seller Account. This introduction explores the potential consequences of verification issues and highlights the importance of maintaining accurate and up-to-date information to avoid any disruptions in selling activities.

What are the Conditions for Amazon Seller Identity Verification?

The specific requirements for Amazon Seller Identity Verification may vary based on your location and the type of account you have (individual or professional). However, here are some general requirements and documents that may be needed for the verification process:

Personal information

You will need to provide your full legal name, address, and contact information.

Government-issued identification

Amazon typically requires a scanned copy or photo of a valid government-issued identification document, such as a passport, driver’s license, or national identification card. The document should be clear and legible.

Proof of address

Amazon may ask for documentation that verifies your residential or business address. This can include utility bills, bank statements, or official government letters that display your name and address. The document should be recent and not older than 90 days.

Business information (for professional accounts)

If you have a professional selling account, you may need to provide additional business-related information. This can include your business name, tax identification number, business license, or other relevant documents that prove your legal status as a business entity.

Legal entity information (for professional accounts)

If your professional selling account is registered as a legal entity, such as a corporation or partnership, Amazon may require documentation to verify the existence and legal status of the entity. This can include articles of incorporation, partnership agreements, or business registration certificates.

How to Perform the Amazon Seller Account Verification Procedure

Access your Amazon Seller Central account

Log in to your Amazon Seller Central account using your registered credentials.

Navigate to Account Settings

Once logged in, go to the “Settings” section in Seller Central. From there, select “Account Info” or “Account Settings” to access your account information.

Verify Identity Information

In the account settings, locate the section related to Identity Verification or Account Verification. Click on the relevant option to begin the Amazon seller account verification process.

Provide Personal Information

Enter your personal information accurately, including your full legal name, address, and contact details. Ensure that the information matches the details on your identification documents.

Upload Identification Documents

Amazon typically requires a scanned copy or clear photo of a valid government-issued identification document. Follow the instructions provided to upload the required document. This can be a passport, driver’s license, or national identification card.

Submit Proof of Address

Amazon may require proof of your residential or business address. Upload the necessary documents, such as utility bills, bank statements, or official government letters, as specified by Amazon. Ensure the document clearly displays your name and address and is recent (not older than 90 days).

Provide Business Information (if applicable)

If you have a professional selling account or a registered business entity, provide the required business information, such as your business name, tax identification number, business license, or other relevant documents.

Submit the Verification Request

Review all the information you have provided for accuracy. Once you are confident that the details are correct and the required documents are uploaded, submit the verification request.

Wait for the Verification Process Completion

Amazon will review the information and documents provided. The verification process may take some time, and you may receive communication from Amazon if additional information or documents are required.

Follow Up and Respond to Amazon’s Requests

Stay attentive to any communication from Amazon regarding your verification process. If Amazon requests further information or clarification, respond promptly and provide the requested details.

Verification Completion and Account Status

Once the verification process is complete, Amazon will notify you of the outcome. If the verification is successful, your account status will be updated accordingly, and you can resume normal selling activities. In case of any issues or concerns, follow Amazon’s instructions to resolve them and ensure compliance with their policies.

What are the Reasons for Rejecting My Identity Verification Application?

There are several reasons why Amazon may reject an identity verification application for an Amazon Seller Account. Here are some common reasons:

Invalid or incomplete identification documents

If the provided identification documents are not valid or incomplete, Amazon may reject the application. Make sure the documents are clear, legible, and up-to-date.

Mismatched information

If the personal information provided during the verification process does not match the details on the identification documents, Amazon may reject the application. Ensure that the information is consistent and accurate across all documents and entries.

Suspicion of fraudulent activity

If Amazon detects any suspicious activity or believes that the provided information is fraudulent, it may reject the verification application. It’s crucial to provide genuine and trustworthy information.

Document quality issues

If the quality of the scanned or uploaded identification documents is poor, making it difficult to verify the information, Amazon may reject the application. Ensure that the documents are clear, with no glare, shadows, or blurriness.

Address verification issues

If the proof of address provided does not meet Amazon’s requirements or fails to verify your residential or business address, the application may be rejected. Make sure the document clearly displays your name and address, and it is recent (not older than 90 days).

Failure to provide requested additional information

If Amazon requests additional information or documents during the verification process and you fail to provide them within the given time frame, your application may be rejected. It’s important to respond promptly and provide the requested information.

Inconsistent or conflicting information

If there are inconsistencies or conflicts between the provided information and Amazon’s records, the verification application may be rejected. Ensure that all information is accurate, up-to-date, and matches your account details.

Previous Amazon Seller account suspended

If your Amazon Seller Account has been previously suspended or if you have violated Amazon’s policies, it may affect the outcome of the verification application. Amazon may reject the application based on your account history.

Conclusion

For sellers facing identity verification issues on Amazon, seeking assistance from professionals like “Amazon Appeal Pro” can be beneficial. Contact us at (954) 302-0900 for expert guidance through the appeal process, increasing the chances of a successful resolution.


Schedule a free consultation